E2E BSS/ OSS Integration

  • Integration to lines, calls and broadband provisioning systems with E2E
  • Integration to manage fault tracking and resolution
  • Implement traffic management and control data usage based profile policies
  • Radius implementation to manage customer accounts for n/w authentication
  • Payment Gateway, PCA, Credit Check, BBAC, SMS , Email and Reporting Platform, Fraud Detection Systems

DWH & BI Reporting

  • Order Reports to track the progression of orders to monitor delays and improve process
  • Various Faults Reports to track the call drivers and suggest improvements
  • Jeopardy Reports to track the failed SLAs for service provisioning and faults
  • Reports tracking Bills, Failed Payments, Adjustment summary & for audit compliance.
  • Reconcile bills produced against CDRs from Supplier System to identify & address gaps

Consultation for Governance & Compliance

  • Advice on Process and Automation improvement based on OFCOM regulatory changes and customer complaints.
  • Implement DPA compliance, PCI compliance, Distance selling regulations
  • Advice on Marketing, Price Plans and Dunning Process changes based on OFT changes
  • Business Analysts constantly looking for market demands and propose plan revisions
  • Maintenance & updates to bill templates based on business improvements for better bill understanding
  • Explicit Dunning process defined for both business and consumers